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JD Power Wireless Survey 2008

How Did Your Company Rank In The JD Power Wireless Survey?

In February 2009, J.D Power and Associates released their annual report, ranking the performance of our nation's cell phone service providers.

The report, known as "The Wireless Call Quality Perform-
ance Study", polled over 22,000 cell phone users.

Because the reach of cellular networks tend to differ throughout the country, respondents for the poll were selected from five different regions of the country.

Respondents were asked to rank their cell phone carrier in regards to:

  • Dropped Calls
  • Static or Interference
  • Failed Connection on the First Try
  • Voice Distortion
  • Echoes
  • No notification of New Voice Mail
  • No notification of New Text Messages

The purpose of the JD Power wireless survey is to help cell phone users determine which cell phone carrier provides the best quality of service.

Overall, Verizon received the highest ratings for call quality, followed by Altell and US Cellular.

Here are the top performing cell phone providers in each geographical area:

Northeast Region: Verizon Wireless
Highest marks for: fewer dropped calls, initial connections and static/interference (when compared to regional average).

Mid-Atlantic Region: Verizon Wireless (eighth consecutive year)
Highest marks for: initial connections (compared with the regional average).

Southeast Region: Alltel (recently merged with Verizon)
Highest marks for: fewer dropped calls and little voice distortion (when compard to regional average).

North Central Region: A tie between U.S. Cellular and Alltel (recently merge with Verizon)
U.S. Cellular received the highest marks for: fewer dropped calls, static/interference, echoes, voice distortion and late voice message notifications.
Alltel received high marks for: fewer dropped calls, initial connections, static/interference and voice distortion (compared with the regional average)

Southwest Region: A tie between and
Sprint/Nextel received highest marks for: initial connections.
Verizon Wireless received highest marks for: fewer dropped calls, static/interference, voice distortion and failed voice message notifications (compared with the regional average).

West Region: Verizon Wireless
Highest marks for: fewer dropped calls, initial connections, static/interference, echoes and voice distortion (compared with the regional average).

The complete JD Power Wireless study can be viewed online at WWW.JDPower.com