Trial periods and the CTIA Consumer Code

In 2003, the Cellular Telecommunications and Internet Association (CTIA) developed a Consumer Code for the Wireless Industry.

The CTIA Code establishes a guideline in which cell phone companies can follow -on a voluntary basis

By signing the Code agreement, the wireless company is mandated to follow all steps of the agreement, not only a portion.

To date, all major wireless carriers have the CTIA seal, which means they have met the code's standards.

Each carrier must recertify annually to continue their membership with the CTIA.

• Fully disclose rates, terms and conditions of service

• Make maps available to customers showing where service is generally available
• Provide and confirm terms and conditions of service
• Allow a trial period of at least 14 days for service
• Provide certain specific disclosures in advertising
• Seperately identify carriers charges from taxes on the bill
• Provide ready access to customer service
• Promptly respond to consumer inquiries and complaints received from government agencies
• Abide by policies for the protection of consumer privacy.