Trial periods and the CTIA Consumer Code
In 2003, the Cellular Telecommunications and Internet Association (CTIA) developed a Consumer Code for the Wireless Industry.The CTIA Code establishes a guideline in which cell phone companies can follow -on a voluntary basis By signing the Code agreement, the wireless company is mandated to follow all steps of the agreement, not only a portion. To date, all major wireless carriers have the CTIA seal, which means they have met the code's standards. Each carrier must recertify annually to continue their membership with the CTIA. CTIA Voluntary Consumer Code- Fully disclose rates, terms and conditions of service
- Make maps available to customers showing where service is generally available
- Provide and confirm terms and conditions of service
- Allow a trial period of at least 14 days for service
- Provide certain specific disclosures in advertising
- Seperately identify carriers charges from taxes on the bill
- Provide ready access to customer service
- Promptly respond to consumer inquiries and complaints received from government agencies
- Abide by policies for the protection of consumer privacy.
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