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It's also is one of the fastest growing companies in the wireless industry, second only to Verizon.
What appeals to most T-Mobile wireless customers is the company's low priced cell phone plans - some of the lowest priced plans in the industry!
And ranking well in two national wireless satisfaction surveys may help further heighten the company's appeal.
National survey and FCC ranking:
Although Verizon received top ranking in the Consumer Report's study, T-Mobile ranked a close second.
In the JD Power survey the carrier did even better, and ranked the highest in all six regions surveyed. Verizon managed to tie with the carrier in four of those regions.
The carrier also received top honors in JD Power's latest survey which focused on the performance of each carrier's Customer Care.
Oddly, the FCC report counterdicts these studies, finding the carrier second only to Cingular in complaints filed against a wireless company.
The Carrier's Weakness?:
T-Mobile has one of the smallest coverage areas of all national carriers, partly because it's still "young" in comparison to other carriers. But, a more significant may lie in its choice of network.
Unlike most wireless carriers, T-Mobile operates both GSM cell phones and service on a single PCS digital band.
This means, in order to roam on another carrier's network, that carrier must not only use the GSM network, but also provide the PCS frequency.
In order to expand its network coverage area, the carrier has secured roaming agreements with other GSM providers using PCS networks throughout the United States.
If you're not sure if T-Mobile offers service in your area, the carrier offers a helpful coverage map.
Another shortcoming?
T-Mobile is one of only two US carriers that has not launched their Third Generation network (3G). Upgrading the network would allow T-Mobile users the ability to download Internet content and data at near broadband speed.
U.S. Carriers that currently offer the enhanced 3G network are Cingular, Sprint and Verizon.
Service Incentives and Cell Phone Plans:
The carrier provides nationwide and regional calling plans for both individuals and families. Service incentives for individual plans include:
- Unlimited nights - between the hours of 9:00PM and 6:59AM. Available on plans costing $39.99 and higher
- Unlimited weekends - between the hours of 12:00 a.m. Saturday and 11:59 p.m. Sunday.
- Mobile to Mobile -
Unlimited in network calling when you join the T-Mobile network!
T-Mobile Family Plans
includes Unlimited Nights and Weekends and Unlimited Mobile to Mobile.
Both Individual Plans and Family Plans include Free Distance
| Need Help Choosing A Plan? Use these helpful online tools to compare T-Mobile Family Plans
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Cell Phone Plans for individuals start at $29.99, and include 300 anytime minutes and unlimited Weekend Minutes.
T-Mobile Family Plans
start at $59.99 and offer 700 shared minutes, and unlimited calling during weekends and nights.
Learn About T-Mobile's My Fave Plans
Current Special Offers on T-Mobile Phones
Many of T-Mobile's popular cell phone models are available for free after rebate, or discounted in price. Here's just a sample:
- The Motorola Razr V3 is now available in Silver or
Magenta. Designed as the thinnest flip phone ever, the RAZR v3 features a digital camera for video and still pictures, Bluetooth, and a 2.2” interior color display. Free Offer with money back!
- The BlackBerry Pearl is the thinnest, lightest BlackBerry produced so far. Main features include a digital camera, a built-in music player, Bluetooth. Plus, a more accurate and faster QUERTY keyboard to get things done! Exclusive Pricing!
- The Motorola V360 is an upgrade to the popular Motorola V330, but adds an MP3 player, an expansion memory slot, an internal antenna, and a better color display. Free Offer with money back!
T-Mobile Prepaid Phones
T-Mobile prepaid cell phones, called To Go Phones
offer regional and national calling on the carrier's GSM network. There are no credit checks or contracts required.
To learn more about the prepaid To Go Phone, please click here!
Trial period:
T-Mobile allows 14 calander days to try out your cell phone after activation. 30 days if you have not activated your phone.